1. Information we collect
When you use 5CR, we collect:
- Account information: name, email address, college affiliation, graduation year, and phone number.
- Ride data: pickup and drop-off locations and coordinates, ride times, notes, quotes, fare amounts, status, and feedback.
- User content: optional profile photos, community posts, comments, post images, reactions, reports, blocks, and reviews.
- Device information: push-notification tokens, device type, operating-system version, and app version.
- Location data: precise or approximate location, depending on your device permission choice, only when you select the current-location option while requesting a ride. The app does not request background location or continuously track your device.
- Crash diagnostics: technical error, app-version, and device details needed to diagnose failures. Diagnostic collection is configured to exclude typed input, screenshots, precise location, and account identity.
We do not request your date of birth or access your contacts, address book, or calendar. We do not collect or store payment-card or bank-account credentials. Ride payments are made directly to the driver outside the app by cash, Venmo, or Cash App.
2. How we collect information
We receive information:
- Directly from you when you create an account, request or schedule a ride, update your profile, post in the community, submit a review, or contact support.
- From your device only after an applicable permission or action, such as choosing your current location, selecting a profile or post photo, or enabling notifications.
- From the driver and the service during a ride, such as a quote, ETA, ride-status update, or cancellation.
- From service providers that operate the app, including Firebase, Expo, Google Maps Platform, and Sentry.
The native app does not use advertising cookies or obtain your contacts, calendar, private messages, or payment-account credentials. The public website and its hosting provider may use essential cookies and aggregate traffic information to operate, secure, and improve the site.
3. How we use information
We use information to:
- Create and verify student accounts and provide the service.
- Coordinate ride requests, quotes, scheduling, pickup, completion, and communication between the rider and driver.
- Send push notifications about ride requests, status updates, and important announcements.
- Provide customer support and respond to lost-item, safety, or ride questions.
- Understand aggregated service activity and improve the app and public website.
- Diagnose crashes and reliability problems without collecting message or form content.
- Communicate service updates, safety information, promotions, and community guidelines. We do not use personal information for political campaigning.
- Comply with legal obligations and enforce our Terms of Service.
4. How we share information
We share limited information only as necessary:
- Between riders and the driver: name, phone number, pickup and drop-off information, ride notes, quote, ETA, and status as needed to complete a ride. We do not share private account information with unrelated riders.
- Community features: profile name, profile photo, posts, comments, post images, and reactions are visible to other signed-in community members when you choose to publish them.
- Community safety: reports and blocks are private from other riders and are used to filter your experience and support moderator review.
- Service providers: Firebase provides authentication, database, storage, and server functions; Expo provides push notifications and build services; Google Maps Platform provides places, maps, and routes; and Sentry provides minimized crash diagnostics. These providers process data to operate the service and are required to protect it consistently with this policy and applicable law.
- Services you choose to open: phone, SMS, Venmo, Cash App, or map services process information under their own privacy policies when you leave or invoke them from the app.
- Legal and safety needs: we may disclose information when required by law or legal process, during an emergency, for an insurance or incident inquiry, or to protect users and the service.
We do not sell personal information, use it for cross-app advertising, or share it with data brokers.
5. Calls and text messaging
The app can open your device's phone or SMS app so you and the driver can coordinate pickup, ETA, and ride instructions using visible phone numbers. Your mobile carrier and phone or messaging app handle those communications. 5CR does not read your contacts, address book, calendar, or unrelated messages.
6. Data retention and deletion
- Active accounts: data is retained while your account is active and as needed to provide the service.
- Deleted accounts: deleting your account removes your profile, ride history, reviews, forum posts and comments, reports, block relationships, community memberships, notifications, saved location state, and profile media.
- Operational records: limited security, crash, support, and service logs may be retained only as reasonably necessary for fraud prevention, incident or dispute resolution, legal compliance, insurance, or reliable operation. They are not used to recreate a deleted profile.
Account deletion is available in the app at Profile → Account Security → Delete Account. You may also contact us about access, correction, export, or deletion.
7. Vehicle safety recordings
The driver's vehicle may use a dash camera that records video inside or outside the vehicle for safety and incident documentation. Dash-camera video is not collected by the Rider app or stored in your 5CR app profile. It may be retained only as reasonably necessary for safety, incident resolution, insurance, or legal compliance and may be disclosed when required by law.
8. Your choices and rights
- Access your profile and ride history in the app.
- Update your profile information.
- Delete your account-owned data from Profile → Account Security.
- Deny or change location, photo-library, or notification access in device Settings. You may enter a pickup manually instead of sharing current location.
- Manage available notification preferences in your Profile or device Settings.
- Contact us to request a copy of your data.
9. Security
We use encrypted network transmission, Firebase Authentication, access-controlled database and storage rules, and security reviews to protect information. No system is completely secure. Contact us immediately if you become aware of a security issue.
10. Children's privacy
5CR is intended for college students aged 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we collected information from a minor, we will delete it promptly.
11. Changes to this policy
We may update this policy. When we do, we will change the last-updated date and provide notice through the app when appropriate.
12. Contact us
Questions, privacy requests, or deletion requests can be sent to collegeridesharedev@gmail.com. Riders can also use Info → Payment & Contact in the app.