Contact support
- In the app: open Info → Payment & Contact.
- Email: collegeridesharedev@gmail.com.
- Account deletion: open Profile → Account Security → Delete Account.
- Privacy requests: collegeridesharedev@gmail.com.
Include the email address associated with your Rider account and a short description of the issue. Do not send your password, verification code, bank information, or payment credentials.
Immediate safety
For an emergency, call 911. The app's Emergency action can open the phone dialer, but 5 College Rideshare is not an emergency-response service.
Community safety
5 College Rideshare has zero tolerance for objectionable content or abusive behavior. In the Rider app, open a community conversation to report it from the post or any comment action, or to block an author. Blocked members can be managed from Profile → Blocked Members.
Reports are private, alert the moderator, and are reviewed as promptly as reasonably possible. We aim to review reports within 24 hours. For an urgent community safety concern, email collegeridesharedev@gmail.com.
Read the Community Guidelines.
Service area and eligibility
The Rider app serves students using supported Five College email domains. Ride availability depends on the driver's posted schedule and capacity.
Privacy
Read the 5 College Rideshare Privacy Policy.